Contact information

CONTACT INFORMATION

Last Updated: July 27, 2026

We’re here to help.

For questions about your order, shipping, returns, refunds, products, or any other concerns, please contact the Hartwell Co. customer-support team using the information below.

Customer Support

Email: support@tryhartwell.co

When contacting us about an existing order, please include:

  • Your full name;

  • Your order number;

  • The email address used during checkout;

  • A brief description of your concern; and

  • Any relevant photographs, videos, or supporting information.

Providing complete information will help us review and respond to your request more efficiently.

Business Information

Legal Business Name: Apostol Enterprises LLC
Store Name: Hartwell Co.
Website: tryhartwell.co
Email: support@tryhartwell.co

Mailing Address

Apostol Enterprises LLC
Doing business as Hartwell Co.
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Returns

Please do not mail products to our business mailing address without first contacting our customer-support team.

Return locations may vary depending on the product and fulfillment facility. Products sent without prior return approval may not be received or processed correctly.

To request a return, email support@tryhartwell.co and follow the instructions provided by our support team.

Returns and refunds are subject to our Return and Refund Policy.

Order and Shipping Questions

For questions about an order, please provide your order number and the email address used during checkout.

You may contact us regarding:

  • Order status;

  • Tracking information;

  • Shipping delays;

  • Address corrections;

  • Missing packages;

  • Damaged products;

  • Incorrect products;

  • Return requests;

  • Refund status; or

  • Product questions.

Please note that an address change or order-cancellation request is not confirmed until you receive written confirmation from Hartwell Co.

Legal and Policy Questions

Questions regarding our website policies, legal notices, intellectual property, privacy practices, or terms of service may also be sent to:

support@tryhartwell.co

Please include a clear description of your request and any relevant documentation.

Contact Details

Apostol Enterprises LLC
Doing business as Hartwell Co.

Website: tryhartwell.co
Email: support@tryhartwell.co
Mailing Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States