TERMS AND CONDITIONS

Last Updated: July 27, 2026

Welcome to Hartwell Co.

These Terms and Conditions (“Terms”) govern your access to and use of tryhartwell.co and any related websites, services, features, content, and products offered by Apostol Enterprises LLC, doing business as Hartwell Co. (“Company,” “we,” “us,” or “our”).

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms, our Privacy Policy, our Shipping Policy, our Return and Refund Policy, and any other policies posted on our website.

Please read these Terms carefully before using our website or purchasing a product.

If you do not agree with these Terms, you must not use our website or purchase products from us.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your state or jurisdiction, to make a purchase through our website.

By using our website, you represent that:

• You have the legal capacity to enter into a binding agreement;

• The information you provide is accurate and complete;

• You will use the website only for lawful purposes; and

• You will comply with these Terms and all applicable laws and regulations.

If you permit a minor to use a device or payment method under your control, you are responsible for the minor’s activity on our website.

2. Online Store Terms

You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not:

• Attempt to gain unauthorized access to our website, systems, accounts, or networks;

• Introduce viruses, malware, harmful code, or other disruptive material;

• Scrape, copy, reproduce, republish, or commercially exploit website content without our written permission;

• Use false information when placing an order;

• Impersonate another person or organization;

• Interfere with the security or operation of the website;

• Use the website to violate the rights of another person; or

• Purchase products for unlawful resale, export, or distribution.

We may suspend or terminate your access to the website if we reasonably believe you have violated these Terms.

3. Products and Services

We make reasonable efforts to display and describe our products accurately. However, product colors, dimensions, packaging, appearance, and other details may differ slightly from what appears on your screen.

Differences may result from:

• Screen and monitor settings;

• Manufacturing updates;

• Supplier changes;

• Lighting and photography;

• Product improvements;

• Measurement methods; or

• Differences between production batches.

Product images are provided for illustrative purposes. Unless expressly stated otherwise, accessories or decorative items appearing in product photographs are not included.

We do not guarantee that product descriptions, photographs, specifications, pricing, or other content will always be complete, current, or error-free.

We reserve the right to modify, discontinue, replace, or limit the availability of any product at any time without notice.

4. Dropshipping and Third-Party Fulfillment

Some or all products purchased through our website may be stored, packaged, processed, or shipped by third-party manufacturers, suppliers, warehouses, or fulfillment providers.

By placing an order, you acknowledge that:

• Products may be shipped directly from a third-party supplier or fulfillment location;

• Different items in the same order may arrive in separate packages;

• Packages may arrive on different dates;

• Shipping origins may differ depending on inventory availability;

• Product packaging may differ from the packaging shown on our website; and

• Carrier and tracking information may be provided by third-party fulfillment partners.

Although third parties may assist with fulfillment, your purchase is made from Hartwell Co. Questions regarding your order should be directed to us using the contact information provided below.

5. Product Availability

All products are subject to availability.

An item may become unavailable after an order is submitted due to inventory changes, supplier delays, technical errors, or circumstances outside our reasonable control.

If an ordered product becomes unavailable, we may:

• Cancel the affected item;

• Offer a comparable replacement;

• Ask whether you wish to wait for restocking; or

• Issue a refund for the unavailable item.

We will not substitute a materially different product without your consent.

6. Prices

All prices displayed on our website are listed in U.S. dollars, unless otherwise stated.

Prices may change at any time without notice. A price change will not normally affect an order that we have already accepted, except when the displayed price resulted from an obvious error.

Prices may not include applicable:

• Sales tax;

• Use tax;

• Customs charges;

• Import duties;

• Processing charges; or

• Other government-imposed fees.

Applicable taxes and charges may be calculated and displayed during checkout when supported by our checkout system.

You are responsible for any taxes, duties, or charges imposed by your jurisdiction unless we expressly state that they are included in the purchase price.

7. Orders

Submitting an order does not necessarily mean that we have accepted it.

After you place an order, you may receive an automated order-confirmation email. This email confirms that we received your order request but does not guarantee acceptance or shipment.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

• Product unavailability;

• Pricing or description errors;

• Suspected fraud or unauthorized payment activity;

• Incorrect billing or shipping information;

• Supplier or fulfillment limitations;

• Unusually large purchase quantities;

• Suspected resale activity;

• Restrictions imposed by a carrier or payment provider; or

• Violations of these Terms.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

8. Order Information

You are responsible for providing accurate and complete information when placing an order, including your:

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address; and

• Payment information.

Please review your information carefully before submitting an order.

You must contact us promptly if you discover an error. We cannot guarantee that an order can be modified or redirected after it has entered processing or fulfillment.

We are not responsible for delays, failed deliveries, additional shipping charges, or lost packages caused by incorrect or incomplete information supplied by the customer.

9. Payment

We may accept payment through third-party payment processors displayed at checkout.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method;

• The payment information is accurate;

• You authorize us and our payment processors to charge the full order amount; and

• You are responsible for any charges associated with the transaction.

Payment processing is performed by third-party providers and may be governed by their separate terms and privacy policies.

We do not guarantee that every payment method will remain available at all times.

10. Fraud Prevention and Verification

To protect our customers and business, we may review orders for suspected fraud, abuse, or unauthorized activity.

We may request additional information to verify:

• Your identity;

• Your billing address;

• Your shipping address;

• Your authorization to use a payment method; or

• Other information connected with the transaction.

Failure to provide reasonably requested verification may result in delayed fulfillment or order cancellation.

11. Shipping and Delivery

Shipping estimates, available destinations, processing periods, costs, carrier information, and other delivery details are described in our Shipping Policy.

Any delivery dates displayed on our website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays;

• Customs processing;

• Weather;

• Natural disasters;

• Labor disruptions;

• Public emergencies;

• Incorrect customer information;

• Supplier processing delays;

• Holidays;

• Transportation disruptions; or

• Government restrictions.

If we become aware that we cannot ship an order within the timeframe originally stated, we will handle the delay in accordance with applicable law and our Shipping Policy. Depending on the circumstances, we may request your consent to an updated shipping timeframe or provide the option to cancel the affected order for a refund.

12. Separate Shipments

Products in the same order may be fulfilled by different suppliers or warehouses.

As a result:

• Your order may arrive in more than one package;

• Separate packages may have separate tracking numbers;

• Packages may arrive on different dates; and

• You will not necessarily be charged additional shipping fees solely because an order is divided into multiple shipments.

Please allow the full stated delivery period before reporting part of an order as missing.

13. Tracking Information

When available, tracking information will be sent to the email address or telephone number associated with your order.

Tracking updates are provided by the applicable carrier or fulfillment partner. Tracking information may take several business days to appear after a shipment is processed.

We do not control the frequency or accuracy of carrier tracking updates.

A temporary lack of tracking activity does not necessarily mean that a package has been lost.

14. Risk of Loss

To the extent permitted by applicable law, responsibility for the physical shipment transfers in accordance with the shipping terms applicable to your order.

However, nothing in this section limits any non-waivable rights you may have under applicable consumer-protection law.

If tracking shows that an order was delivered but you cannot locate it, you must:

1. Confirm that the shipping address on the order is correct;

2. Check with household members, neighbors, building staff, or other authorized recipients;

3. Inspect common delivery locations around the property;

4. Contact the carrier when appropriate; and

5. Notify us within [number] days after the recorded delivery date.

We will review the matter and determine the appropriate resolution based on the circumstances, carrier information, available evidence, and applicable law.

15. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, incorrect items, and order-cancellation requests are governed by our Return and Refund Policy.

Our Return and Refund Policy is incorporated into these Terms by reference.

Before placing an order, you should review that policy carefully, including any:

• Return-request deadline;

• Product-condition requirements;

• Non-returnable product categories;

• Return-authorization requirements;

• Return-shipping responsibilities;

• Restocking charges, if any;

• Evidence requirements for damaged items; and

• Refund-processing periods.

Nothing in our policies is intended to eliminate rights that cannot lawfully be waived under applicable law.

16. Damaged, Defective, or Incorrect Products

You must inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, or materially different from what you ordered, contact us at [Support Email Address] within [number] days after delivery.

Your message should include:

• Your order number;

• A description of the problem;

• Clear photographs or video of the product;

• Photographs of the packaging and shipping label, when relevant; and

• Any other information reasonably needed to evaluate the claim.

Do not discard the product or packaging until we confirm that it is no longer needed for the review.

Depending on the circumstances and applicable policy, we may provide:

• A replacement;

• A replacement component;

• Store credit;

• A partial refund;

• A full refund; or

• Another appropriate remedy.

17. Order Changes and Cancellations

You may request an order change or cancellation by contacting us promptly after placing your order.

We do not guarantee that a change or cancellation can be completed after an order has entered processing, fulfillment, or shipment.

If an order has already shipped, the request will be handled under our Return and Refund Policy.

We will not charge a cancellation fee unless the fee was clearly disclosed before purchase and is permitted by applicable law.

18. Promotions, Coupons, and Discounts

Promotions, discount codes, giveaways, bundles, and special offers may be subject to additional terms.

Unless otherwise stated:

• Discounts cannot be combined;

• Discounts have no cash value;

• Promotions may be limited by product, customer, location, quantity, or time;

• Promotions may not apply to prior purchases;

• Discounts may be revoked in cases of fraud or abuse; and

• Only one promotional code may be used per order.

We may modify or end a promotion at any time, subject to applicable law.

19. Gift Cards and Store Credit

If we offer gift cards or store credit, additional conditions may apply.

Gift cards and store credit:

• May be used only through our website;

• May not be redeemed for cash except where required by law;

• May not be used to purchase other gift cards unless expressly permitted;

• May be subject to fraud-prevention review; and

• Must not be obtained or used through unlawful or unauthorized means.

Any expiration date or fee will be disclosed and applied only where permitted by law.

20. Customer Accounts

We may allow customers to create an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials;

• Restricting access to your account and devices;

• Providing accurate account information; and

• Notifying us promptly of suspected unauthorized access.

You are responsible for activity performed through your account to the extent permitted by law.

We may suspend, restrict, or close an account that appears to be involved in fraud, abuse, unauthorized activity, or a violation of these Terms.

21. Reviews, Comments, and User Content

Our website may allow you to submit reviews, photographs, comments, testimonials, questions, feedback, or other content.

You retain ownership of content you create. However, by submitting content to us, you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, edit, adapt, publish, translate, display, distribute, and promote that content in connection with our business, website, products, and marketing.

This license continues until you withdraw permission where such withdrawal is required or permitted by applicable law. Withdrawal will not necessarily affect uses that occurred before the withdrawal.

You represent that submitted content:

• Is accurate and based on your genuine experience;

• Does not violate another person’s rights;

• Is not false, misleading, defamatory, obscene, threatening, or unlawful;

• Does not contain malicious code;

• Does not contain confidential information you are not authorized to disclose; and

• Does not falsely claim or imply an endorsement.

You must disclose any material connection you have with us, including free products, discounts, payments, employment, or other incentives, when required by law.

We may moderate or remove content that violates these Terms. However, we will not prohibit or penalize honest reviews merely because they are negative.

22. Feedback and Suggestions

If you send us ideas, suggestions, proposals, product requests, or other feedback, you agree that we may use the feedback without restriction or compensation to you.

You should not submit confidential business ideas or proprietary information unless we have entered into a separate written confidentiality agreement.

23. Intellectual Property

The website and its content, including its:

• Store name;

• Logos;

• Product descriptions;

• Graphics;

• Photographs;

• Videos;

• Text;

• Page layouts;

• Icons;

• Software;

• Designs; and

• Branding elements

are owned by us, licensed to us, or used with permission and are protected by applicable intellectual-property laws.

You may access and use the website only for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, sell, license, publish, display, create derivative works from, or commercially exploit website content without our prior written permission.

Any third-party trademarks appearing on our website belong to their respective owners.

24. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, carriers, payment processors, social-media platforms, suppliers, or other services.

We do not control and are not responsible for third-party:

• Content;

• Terms;

• Privacy practices;

• Availability;

• Security;

• Products;

• Representations; or

• Services.

Your use of a third-party service is governed by the terms and policies of that third party.

The inclusion of a third-party link does not necessarily mean that we endorse the third party.

25. Prohibited Uses

In addition to other restrictions stated in these Terms, you may not use our website:

• For unlawful or fraudulent activity;

• To violate intellectual-property or privacy rights;

• To harass, threaten, abuse, discriminate against, or harm another person;

• To submit false or misleading information;

• To distribute spam, phishing messages, malware, or harmful code;

• To collect personal information about others without authorization;

• To interfere with website security or functionality;

• To bypass access controls;

• To place fraudulent chargebacks;

• To manipulate reviews or promotions;

• To use automated tools without permission; or

• To engage in conduct that could expose us or others to legal liability.

We may cooperate with law-enforcement agencies or other authorities when legally required.

26. Personal Information

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

These Terms do not replace the Privacy Policy.

27. Product Use and Safety

You are responsible for reviewing and following all product instructions, labels, warnings, age restrictions, maintenance requirements, and safety information.

You must use products only for their intended purpose.

You should discontinue use and seek appropriate professional advice if a product causes an unexpected reaction, injury, or safety concern.

Unless expressly stated otherwise, information on our website is provided for general informational purposes and is not medical, legal, financial, nutritional, or other professional advice.

28. No Medical Claims

Unless a product is expressly represented as such and lawfully authorized, our products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.

Product descriptions, customer reviews, advertising materials, and website content should not be interpreted as medical advice.

Consult a qualified healthcare professional before using a product when you have a medical condition, are pregnant or nursing, take medication, or have concerns about whether the product is appropriate for you.

29. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, services, and products are provided on an “as is” and “as available” basis, except for any express warranty that we provide in writing.

We do not warrant that:

• The website will always be available, secure, or error-free;

• Website defects will always be corrected;

• Product descriptions will be free from minor inaccuracies;

• Products will meet every customer’s personal expectations; or

• Results experienced by one customer will be experienced by another.

Certain states do not allow the exclusion of implied warranties. In those states, any exclusion applies only to the extent permitted by law.

Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.

30. Limitation of Liability

To the fullest extent permitted by applicable law, Apostol Enterprises LLC, its owners, officers, employees, contractors, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or connected with:

• Your use of or inability to use the website;

• Your purchase or use of a product;

• Delays or interruptions;

• Third-party services;

• Loss of data;

• Lost profits or business opportunities; or

• Unauthorized access not caused by our failure to use legally required safeguards.

To the fullest extent permitted by law, our total liability for a claim relating to a product or order will not exceed the amount you paid for the product or order giving rise to the claim.

These limitations do not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or other legally non-waivable conduct.

Some states do not allow certain limitations of liability. In those states, these limitations apply only to the maximum extent permitted by law.

31. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Apostol Enterprises LLC, its owners, officers, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, judgments, costs, and reasonable legal fees arising from:

• Your unlawful use of the website;

• Your violation of these Terms;

• Your violation of another person’s rights;

• Content you submit; or

• Fraudulent or abusive conduct connected with your account or order.

This obligation does not apply to claims caused by our own unlawful conduct to the extent such an exclusion is prohibited by law.

32. Governing Law

These Terms and any dispute arising from them will be governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles.

However, this provision does not deprive you of mandatory consumer protections that apply under the laws of your state of residence.

33. Dispute Resolution and Venue

Before filing a formal legal claim, you agree to contact us at [Legal or Support Email Address] and provide a written description of the dispute and the requested resolution.

We will make a reasonable effort to resolve the matter informally.

Unless applicable law requires otherwise, any legal proceeding that is not resolved informally must be brought in a state or federal court located in United States, Wyoming, and each party consents to the jurisdiction of those courts.

Nothing in this section prevents either party from:

• Bringing an eligible claim in small-claims court;

• Seeking emergency injunctive relief; or

• Exercising a right that cannot legally be waived.

34. Optional Arbitration Provision

Do not publish this section unless it has been reviewed and approved by a qualified U.S. attorney. Delete this entire section if you are not using arbitration.

[Any customized arbitration terms should be inserted here, including the arbitration administrator, governing rules, location or remote-hearing procedure, allocation of fees, small-claims exception, class-action waiver, opt-out process, and any state-specific disclosures.]

35. Force Majeure

We will not be responsible for a delay or failure caused by events outside our reasonable control, including:

• Natural disasters;

• Severe weather;

• War;

• Terrorism;

• Civil unrest;

• Epidemics or public-health emergencies;

• Government action;

• Labor disputes;

• Transportation interruptions;

• Carrier failures;

• Supplier shutdowns;

• Utility failures;

• Internet or telecommunications outages; or

• Similar events beyond our reasonable control.

This section does not excuse obligations that cannot legally be delayed or avoided, including any refund obligations required by applicable law.

36. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, practices, or legal obligations.

The revised version will be posted on this page with an updated “Last Updated” date.

Unless otherwise required by law, changes become effective when posted.

Changes will not retroactively alter the material terms governing an order already accepted unless:

• You agree to the change;

• The change benefits you; or

• The change is required by law.

Your continued use of the website after revised Terms take effect constitutes acceptance of the revised Terms.

37. Termination

We may suspend or terminate access to the website when reasonably necessary to:

• Protect the website or other users;

• Prevent fraud or abuse;

• Comply with a legal obligation;

• Enforce these Terms; or

• Address conduct that may expose us or another person to harm.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature should survive termination will remain effective, including intellectual-property rights, disclaimers, limitations of liability, indemnification, dispute-resolution provisions, and payment obligations.

38. Severability

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law.

The remaining provisions will continue in full force and effect.

39. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is valid only when it is made in writing by an authorized representative of Apostol Enterprises LLC.

40. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, change of control, or transfer to an affiliate or successor, subject to applicable law.

41. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional terms presented during checkout, constitute the entire agreement between you and us regarding your use of the website and purchase of products.

If a product-specific term conflicts with these general Terms, the product-specific term will control only with respect to that product.

42. Headings

Section headings are provided for convenience and do not affect the interpretation of these Terms.

43. Electronic Communications

By visiting our website, placing an order, or contacting us electronically, you consent to receive transactional communications from us electronically, including:

• Order confirmations;

• Shipping updates;

• Customer-support responses;

• Policy notices;

• Security messages; and

• Legally required notices.

Marketing communications will be handled in accordance with applicable law and our Privacy Policy.

You are responsible for keeping your contact information current.

44. Contact Information

Questions about these Terms may be sent to:

Legal Business Name: Apostol Enterprises LLC
Store Name: Hartwell Co.
Website: tryhartwell.co
Email: support@tryhartwell.co
Mailing Address: 30 N Gould STE R, Sherdian, WY 82801

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.